Opsmatix is an AI-powered PaaS platform that automates otherwise inefficient and time-consuming human-oriented processes based on unstructured data such as freeform email, documents, voice calls, chat, images, fax and telephone.
Opsmatix eliminates up to 100% of human effort in such processes, using workflow to get cases to the right place, fast, enriched and ready for resolution by staff - or automatically by Opsmatix.
The AI Engine
The Opsmatix solution comprises
the Opsmatix AI Engine (incorporating a number of integrated components including NLP and neural networks and) providing a pre-trained AI capability which can be fine tuned as required;
the Opsmatix configurable workflow; and
the optional Opsmatix User Interface, which allows data to be presented back to you in a structured manner within the Opsmatix user-friendly UI and/or integrated into your chosen systems, e.g. workflow.
Freeing up staff through automation
Opsmatix processing models have already been trained for a range of subject areas.
Transfer Learning, when a new communication type or format is introduced to operational processes, means it is highly likely that it will be understandable by the Opsmatix AI Engine, which will have encountered it before. Messages can be automatically interpreted, classified and routed for processing via internal workflow or Opsmatix workflow then validated against existing systems. The user can confirm/reject the transaction presented or Opsmatix can automate this and perform reconciliation and confirmation.
Industry Domain Models
Customers will benefit from the system having learnt how models should be constructed from previous implementations in the same business.
Within the Investment Management & TA industry, for example, Opsmatix has proven use cases managing operational processes such as transfers, distributions, dealing and conversions.
Time to Market
We have a very nimble PaaS solution that runs in secure, dedicated AWS cloud environment that can be deployed quickly. Our interfaces and adaptors connect to your e-mail or other internal systems. Opsmatix can quickly fix urgent business processing issues.
Opsmatix can be deployed without integration - e.g. reading emails / MT599 messages and presenting back structured data to users.
Implementing the Opsmatix solution not only reduces effort in operational areas but also saves costs associated with building and maintaining in house AI models.
Our cloud-based solution provides a very robust and scalable service at low cost, with reduced overall costs obtained from the operational economies achieved by the Opsmatix platform.
Opsmatix can sit alongside other RPA & AI solutions, preserving the investment in these systems.
Improved customer satisfaction and service levels
We help you to respond to clients quickly and accurately and in doing so meet pre-agreed SLAs.
Improved oversight and control
With real time dashboards to monitor service levels and AI processing and success rates.