Opsmatix Product

Overview

Opsmatix is an AI-powered PaaS platform that automates inefficient and time-consuming human-oriented processes based on unstructured data. It is an omni-channel solution that helps organisations make AI-assisted decisions using email, documents, chat, fax and telephone. 
Opsmatix eliminates up to 100% of human effort in a typical organization in a single process by using AI to understand intent and automate resolution, using workflow to get cases to the right place, fast, enriched and ready for resolution.

The AI Engine

The Opsmatix solution comprises 

• the Opsmatix AI Engine (incorporating a number of integrated components including NLP and neural networks) and is a pre-trained AI capability; 

• the Opsmatix configurable workflow; and 

• the optional Opsmatix User Interface.

A significant benefit of the Opsmatix AI Engine is that it has already been trained through use by other organizations in processing substantially similar problems to the unstructured communications processes which already exist and are to be found in financial services. What this means is that when a new communication type or format is introduced to operational processes it is highly likely that, whilst this is new to the client, it will be understandable by the Opsmatix AI Engine as it has been encountered before. 

Moving forward this training activity is periodically run and maintained to the overall benefit of all Opsmatix customers and users. This removes the need for organisations to constantly train their own AI solutions which is both costly and time consuming and which does not represent the core business competency of a firm.

The data can be presented back to you in a structured manner within the Opsmatix user-friendly UI and/or integrate to your chosen systems e.g. workflow.

Benefits & USPs include:

Transfer Learning – the Opsmatix models have already been trained for a wide range of subject areas within the investment & TA industry to manage the unstructured communications processes which already existincluding, for example, transfers, distributions, dealing and conversions. What this means is that when a new communication type or format is introduced to operational processes it is highly likely that, whilst this is new to the client, it will be understandable by the Opsmatix AI Engine as it has been encountered before.   This will deliver greater accuracy from the beginning, reducing ramp time. 

Industry Domain Models – means that from the start and moving forwards you will have continued access to far broader AI model improvements and updates as opposed to a corporate standalone and therefore bespoke AI model.

Time to Market – we have a very nimble PAAS solution that runs in secure, dedicated AWS cloud environmentthat can be deployed within hours and easily extensible set of interfaces and adaptors to connect to your email or other internal systems. Opsmatix can be implemented as a tactical bridge solution to address immediate problems and issues whilst an organisation continues moving towards a Target Operating Model. It can quickly fix urgent business processing issues -

• Opsmatix can be deployed without integration - e.g. reading emails / MT599 messages and presenting back structured data to users

• Indexing unstructured communications within your workflow – Opsmatix can read images within the workflow, interpret the intent and classify/index the work type for ongoing processing

• Opsmatix can help with automatic responses to clients or act as a control tool

Lower Total Cost of Ownership – our cloud-based solution provides a very robust and scalable service at low costcompared to an on-premises solution with reduced overall costs obtained from the economies of scale achieved by having multiple users of the Opsmatix platform. Opsmatix can sit alongside and on top of other RPA & AI solutions that have already been deployed, preserving the investment and deployed capital in these systems. What is more, implementing the Opsmatix solution not only reduces effort in operational areas but also saves costs associated with building and maintaining AI models.

Improve customer satisfaction and service levels - we help you to respond to clients quickly and accurately and in doing so meeting pre-agreed SLAs.

Improve oversight and control – with real time dashboards to monitor service levels and AI processing & success rates.