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How can we leverage intelligent business automation to deliver a world-class customer service capability?

Cast your mind back to the 1990s: Elton John's "Candle in the Wind," and Whitney Houston was belting out "I will always love you"; with...

And no one is doing anything about it, or are they? Artificial Intelligence (AI) is cure for email overload. Read on to find out more....

Author Mark Barton, Opsmatix I have to confess that I am a gadget head. My enthusiasm for collecting stuff occasionally leads to my...

The offshore explosion The nineties saw an explosion in the deployment of offshore service centres, the most popular destinations being...