Can we embrace AI to achieve transparency across all communication channels...
How can we leverage intelligent business automation to deliver a world-class customer service capability?
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- May 20, 2021
- 4 min
Off-grid communications and workflow – the new Rock n’ Roll
Cast your mind back to the 1990s: Elton John's "Candle in the Wind," and Whitney Houston was belting out "I will always love you"; with...
- May 5, 2021
- 3 min
Email overload…responsible for the death of productivity the world over.
And no one is doing anything about it, or are they? Artificial Intelligence (AI) is cure for email overload. Read on to find out more....
- Apr 21, 2021
- 2 min
All the gear, no idea - Why Financial Services firms need domain specific AI solutions
Author Mark Barton, Opsmatix I have to confess that I am a gadget head. My enthusiasm for collecting stuff occasionally leads to my...
- Mar 26, 2021
- 3 min
When it comes to offshore call centres, what price is a happy customer? How can AI help?
The offshore explosion The nineties saw an explosion in the deployment of offshore service centres, the most popular destinations being...